Terms of Purchase

These Terms of Purchase explain the conditions that apply when customers place orders through the zenvirod online store.

Please review these terms carefully before completing your purchase.

1. Product Information

We aim to provide clear product descriptions, photographs, available options, and specifications for all products offered through our store.

Customers are encouraged to review the following information before ordering:

  • Product dimensions and capacity.

  • Materials and construction.

  • Lid and closure design.

  • Intended beverage or food use.

  • Cleaning and maintenance instructions.

  • Available colors and product variations.

Photographs are intended to illustrate the products. Minor variations in color may occur due to different screen settings and lighting conditions.

2. Product Selection

Customers are responsible for selecting the correct product, color, quantity, and available options before submitting an order.

Please review your shopping cart and checkout information carefully.

3. Order Submission

An order is considered submitted when the customer completes the checkout process and receives an order acknowledgment.

Customers should provide accurate billing, shipping, and contact information to avoid processing or delivery problems.

4. Payment Authorization

Payments must be successfully authorized through the payment methods available at checkout.

We may delay order processing if payment verification is incomplete or additional verification is reasonably required.

Orders with unsuccessful payment authorization may be cancelled.

5. Order Confirmation

After an order is submitted, an order confirmation may be sent to the email address provided during checkout.

Customers should retain this confirmation for reference.

If you do not receive an order confirmation, please check your spam or junk folder before contacting customer support.

6. Order Changes and Cancellation

If you need to change your order, contact us as soon as possible.

We will review whether the requested change can be made before the order enters fulfillment.

Once an order has been prepared for shipment or dispatched, modifications may no longer be available.

7. Product Availability and Substitutions

Product availability may change due to inventory levels and fulfillment conditions.

We will not intentionally substitute a materially different product without appropriate customer communication and consent.

If an ordered product cannot be supplied, we will contact the customer to discuss the available options.

8. Delivery and Risk

Delivery estimates are provided for informational purposes and may vary depending on the destination, shipping method, carrier, and other circumstances.

Customers should review the Shipping Policy for additional information.

Nothing in these Terms removes rights relating to delivery, loss, damage, or other matters protected by applicable consumer law.

9. Returns and Refunds

Purchases are subject to our Return & Refund Policy.

Customers should contact support before returning merchandise so the correct return instructions can be provided.

Approved refunds will be handled in accordance with the applicable return terms and payment provider procedures.

10. Pricing Errors

We make reasonable efforts to maintain accurate product prices and promotional information.

If a material pricing or listing error occurs, we may contact the customer to clarify the issue before fulfillment.

Any cancellation or refund will be handled in accordance with applicable law.

11. Promotional Offers

Promotions, discounts, and special offers may have specific eligibility requirements, validity periods, and usage conditions.

Unless expressly stated otherwise, promotional offers cannot be assumed to combine with other discounts.

The applicable promotional conditions will be displayed at the time of purchase.

12. Customer Support

For questions concerning purchases, orders, product information, or refunds, please contact:

Brand Name: zenvirod
Operating Entity: Hubei Yuzhou Trading Co., Ltd.
Registered Address: Room 810-2, 8th Floor, Comprehensive Office Building, No. 6 Jinlong Road, Jingui Community, Fushan Subdistrict, Xianning High-Tech Development Zone, Xianning, Hubei, China (Self-declared registration address).

Customer Email: service@zenvirod.com
Customer Phone: 0755-21500050
Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM PDT.