Contact Us
We're Here to Help
At zenvirod, we value clear communication and helpful customer service. Whether you have a question about one of our insulated tumblers, need assistance selecting a water bottle, or want to check the status of an existing order, our customer support team is available to help.
Customer Support
For general questions, product information, order assistance, shipping inquiries, or return requests, please contact us using the details below.
Email: service@zenvirod.com
Phone: 0755-21500050
Customer Service Hours:
Monday–Friday
9:00 AM–6:00 PM Pacific Daylight Time (PDT).
We aim to respond to customer inquiries within 1–2 business days. Response times may vary during weekends, public holidays, or periods of increased inquiry volume.
How We Can Assist You
Product Questions
Need more information about an insulated tumbler, travel mug, water bottle, or drinkware accessory? Contact us for assistance with product descriptions, available options, and usage information.
Order Assistance
If you have questions about an order, please include your order number and the email address used during checkout so we can locate your purchase more efficiently.
Shipping and Delivery
If your package has not arrived within the estimated delivery window, please contact us with your order details. We will help review the available tracking information.
Returns and Refunds
If you would like to request a return, exchange, or refund, please contact our support team before sending any merchandise back. We will explain the applicable process and provide the necessary instructions.
Business Information
Brand Name: zenvirod
Operating Entity: Hubei Yuzhou Trading Co., Ltd.
Registered Address: Room 810-2, 8th Floor, Comprehensive Office Building, No. 6 Jinlong Road, Jingui Community, Fushan Subdistrict, Xianning High-Tech Development Zone, Xianning, Hubei, China (Self-declared registration address).
Customer Email: service@zenvirod.com
Customer Phone: 0755-21500050
Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM PDT.
We appreciate your interest in zenvirod and look forward to assisting you.