Return & Refund Policy
At zenvirod, customer satisfaction matters to us. We want customers to feel informed and confident when purchasing our portable drinkware and accessories.
This policy explains the conditions for returns, refunds, damaged products, and order-related concerns.
1. Return Eligibility
Customers may request a return within 30 calendar days of confirmed delivery.
To qualify for a standard return, the product should:
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Be unused and in its original condition.
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Include its original packaging and accessories where reasonably possible.
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Not show signs of damage caused by misuse, unauthorized modification, or improper care.
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Be accompanied by the original order information.
Certain products may be subject to additional restrictions where permitted by applicable law, particularly for hygiene or safety reasons. Any such restrictions will be disclosed clearly before purchase and will not limit statutory consumer rights.
2. How to Request a Return
To begin a return, please contact:
Include the following information:
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Your order number.
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The email address used during checkout.
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The product you wish to return.
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The reason for your return.
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Relevant photographs, if the item is damaged or defective.
Our customer support team will review your request and provide return instructions.
Please do not send products to an address that has not been authorized by our support team.
3. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from the product ordered, please contact us promptly.
We may request photographs or additional information to help verify the issue.
After reviewing the case, we will explain the available resolution, which may include a replacement, refund, or another appropriate solution in accordance with applicable law.
4. Refund Eligibility
Approved refunds will generally be issued to the original payment method.
The refund amount will depend on the circumstances of the return and any applicable deductions that have been disclosed and are permitted by law.
Original shipping charges may be non-refundable for standard change-of-mind returns where permitted by applicable law.
For incorrect, defective, or damaged products, return shipping and refund arrangements will be handled in accordance with applicable consumer protection requirements.
5. Refund Processing Time
Once an approved return has been received and inspected, we will notify you of the refund decision.
Approved refunds will generally be submitted within 5–10 business days after approval.
The time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.
6. Exchanges
If you would like to exchange an item for a different product or option, please contact customer support.
Exchange availability depends on current inventory and fulfillment arrangements.
If an exchange cannot be accommodated, we may explain the applicable return and repurchase options.
7. Order Cancellations
If you wish to cancel an order, contact us as soon as possible.
We will attempt to assist if the order has not yet entered fulfillment or been dispatched. Orders already shipped may need to follow the return procedure.
8. Non-Returnable Circumstances
Where permitted by law, standard returns may be declined for products that have been used, damaged through improper handling, or modified after delivery.
This does not exclude rights relating to faulty goods, incorrect products, or other protections that cannot legally be waived.
9. Contact Information
For all return, refund, or exchange inquiries, please contact:
Brand Name: zenvirod
Operating Entity: Hubei Yuzhou Trading Co., Ltd.
Registered Address: Room 810-2, 8th Floor, Comprehensive Office Building, No. 6 Jinlong Road, Jingui Community, Fushan Subdistrict, Xianning High-Tech Development Zone, Xianning, Hubei, China (Self-declared registration address).
Customer Email: service@zenvirod.com
Customer Phone: 0755-21500050
Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM PDT.